A Cinderella Line campaign has been created and is run by the Crofton Park Transport Users Group (CPTUG)

We have a comprehensive Privacy Policy in place to protect you and your data.

Thameslink rated worst in customer satisfaction survey

20 Feb 2016

 

Thameslink and Great Northern railway were recently rated the worst for customer satisfaction in a recent survey.

 

Consumer group Which surveyed a number of rail passengers accross the country to measure customer satisfaction for all rail users.

 

Thameslink customers were only 46% satisfied with the service they receive.

 

The findings from Which just confirm our own view that Thameslink urgently need to make improvements to the passenger service and ensure that passengers can travel safely and without delays.

 

A statement from Govia Thameslink Railway, which runs Thameslink & Great Northern, as well as Southern and Gatwick Express routes, said: "We know that passenger satisfaction is strongly linked to punctuality and together with our partners Network Rail, we are working hard to improve performance by reducing the delays within our control."

 

You can view the full Which survey results on their website.
 

 

 

 

Please reload

Latest news

February 20, 2019

September 9, 2018

July 12, 2018

Please reload

Please reload

Is your train overcrowded or late?

Ask @TLRailUK why.

Add @acinderellaline so we can support you.

Six forgotten stations in South London

Campaigning Thameslink for a better service

News archive